Information and Art File Requirements for custom screen printed or embroidered apparel.

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FAQs and Important information that will help give your completed order the highest quality and greatest satisfaction:     General Do you sell to individuals and businesses? Do you sell blank garments? Is there a minimum purchase required? What methods of payments are available? Can I get a sample? Placing an order How do I order? How long will my order take to arrive? What are my shipping options? Where do you ship to? What is your return policy? Customized Apparel How do I get a price quote? What is your turn-around time? What Artwork files and Print Sizes (Youth, Adult, Toddler and Infant prints)? What is your policy on defective or damaged merchandise? & Contact us policy. Do you sell to businesses only? No, ASAPshirt.com sells and ships to individuals, groups, clubs, schools and businesses. Current laws do not require us to collect Sales Tax on orders shipped OUTSIDE of California. We must charge, and collect, California Sales Tax on all orders shipped within California.   Do you sell blank garments? Yes, we sell garments with NO printing or embroidery. Send us an email and let us know exactly what you want, Quantity, sizes, colors, etc. and we'll quote you a price. MINIMUM order is 24 items.   Is there a minimum purchase required? Yes, MINIMUM of 24 garments for screen printing. MINIMUM of 6 garments for embroidery. You can combine sizes to reach our minimum or a Price Break quantity  (36, 48, 72, 100, 150, 200, etc) on our Price Calculator.   What methods of payment are available? We accept Visa, MasterCard, American Express cards. We accept personal and company checks, and of course US dollars. We DO NOT begin any order until we receive payment in full. We DO NOT accept Purchase Orders, School Vouchers or the like.   Can I get a sample? We DO NOT offer custom screen printed samples of your design / logo. However, we do always provide you a color emailed Proof of your final design. For all of our custom embroidery orders, we offer a sample sew-out on white backing for your view. We can provide a free sample of a "generic print" garment  (t-shirt, sweat shirt, etc.) at the cost of handling and shipping to you. ALL samples are free, you just pay the packing and shipping costs. Samples do not need to be returned to ASAP.   How do I order? For instructions on ordering online please visit our "How To Order" webpage - ORDERING   We DO NOT take phone orders! Once we receive the completed Order Form, our office will send you a detailed Invoice covering the costs of your order. Once you approve this we are ready to process your order into production as long as full payment is received prior to the printing stages. Once we your order and email you a copy of the Invoice, and payment is received, we then process your order within 24 hours. Once we have your order in process NO changes can be made, including quantity, size change, design change, etc. If you cancel your order WITHIN 24 hours of placement, no fees are charged. How long will my order take to arrive? ARRIVAL time is the time of production PLUS the time of shipping in-transit. Shipping via UPS Ground which is free to our customers can ADD 1-5 Weekdays "in-transit" to the production time, depending upon your ship to location from us in California. See the SHIPPING MAP for in-transit time.See TURN-AROUND info below for production times.   What are my shipping options? All orders are shipped via UPS Ground from us in California to the 48 states FREE. Other shipping is available at the customer's cost. ie: Federal Express, Overnight Express, US Postal Service Express, truck carriers or other transport means. Be aware that t-shirts, sweat shirts, aprons and tote bags are HEAVY. Express shipping can cost almost as much, if not more, than the entire Total of the order. Where do you ship to? We currently ship to all 50 USA states only. We do not ship outside the USA and we cannot ship to any P.O. Box address.   How do I get a price quote? Our online INSTANT Price Calculator allows you to save time by obtaining an instant Price Quote without having to email us and then wait for a response. Our Price Calculator is very easy to use and gives acurate costs for all our wearable garments like t-shirts, tie dye t shirts, polo shirts, sweat shirts, aprons, tote bags, bandanas, etc.   What is your turn-around time? Our turn-around time for screen printed orders is 5-10 WORKDAYS (M-F) depending on our "in-house" orders. Embroidery orders can be as fast a 2 WORKDAYS (stock font - text only) or up to 8 WORKDAYS (M-F) for embroidery that requires a digitized pattern (designs, logos, non-stock fonts, etc.). Custom orders for stickers and labels is 10-15 WORKDAYS (M-F). Printed Tie-Dye T-Shirts require an additional 5-7 workdays for the prep., dye, setting dyes and drying processes. All turn-around times are approximate, given the time of year, and all are based from receipt of completed Order Form and receipt of your Final Approval to the artwrork or design. We process ALL orders on a FIRST-IN, FIRST-OUT basis, so the key is to order EARLY. We do not place any 'rush' order in place of yours. And we always notify you by email, when you place the order, of the projected shipping date. It is wise to allow for delays in the shipping transit times, UPS has had few problems, but on occasion they have been late with a delivery. ASAP is not responsible for errors in transit. "In-transit" times by UPS Ground shipping, free to our customers, can ADD 1-5 Weekdays to the time you receive the completed order. Check our online SHIPPING MAP for projected in-transit time. What kind of artwork do I need and how do I submit it? You can simply attach your artwork file to an email and send to us at info@asapshirt.com. Please include any relevant details in your email so we can best process your design / artwork. We accept most artwork files. However, the best screen prints are made using Corel Draw (cdr), Encapsulated Postscript (eps), or Adobe Illustrator (ai) version 10 or earlier files. Vector art is smooth curves and no pixels, can be color separated for spot ink printing, and can be resized without distortion. Bitmap files are pixelated and make for a "rough" finished product. PRINT SIZES: The average print size is appox. 10" wide for full-front or full-back on t-shirts and sweatshirts. The average print size for a Left-Chest or Right-Chest print is 3.5" wide. The average print size for a sleeve is 3" wide. ALL designs are sized to fit the SMALLEST size garment in each order - Youth small (6-8). If you wish a specific print size please indicate dimensions in your email. For TODDLER and INFANT t-shirts we do not print the design (due to the size of these shirts), instead we make a separate screen that contains the most important design information in TEXT only. Example: A family reunion design sized for Youth and Adult T-shirts with a tree and sun, family name, location, date would be printed on Toddler and Infant tees with only TEXT of family name, location and date. We accept Bitmap artwork (jpg, jpeg, gif, tiff, bmp) but these cannot be used with multi-color ink printing or enlarged or reduced. The PIXELS of all Bitmaps (scanned images, digital cameras, artwork taken from an Internet site, etc.) make for a very POOR final screen printed garment. These files are fine for embroidery. We DO NOT print Photographs on garments, which is mainly due to the halftone dots that need to be enlarged to hold within the mesh of screens and be large enough to cover the weave of a t-shirt or sweat shirt, etc. When the halftones are enlarged, the look of the original artwork is changed. We DO NOT print blends or shades due to the same reason. ARTWORK for screen printing or embroidery is NOT a Fax, Business  Card, Drawings in pencil or colors, designs copied from an Internet website, etc. CAMERA READY art is BLACK on WHITE - black positive areas on white paper or background. Send us an email if you have any questions. email   What is your policy on defective or damaged merchandise? If any garment we sold arrives to you with any defect in garment or printing, then we will refund to you your costs for that specific garment(s). If the merchandise was damaged while "in-transit", water damage, missing item, smoke, etc. then it is the reponsibility of the transport company - UPS, FED, EX, USPS, etc. Please contact us via email, or phone (805) 466-6609 within 24 HOURS of receiving your order. Please DO NOT contact by phone with orders. We do NOT accept orders placed by telephone. Also, if you have questions, we RESPOND to emails faster than we can answer questions over the phone. If we have your question in print (email) then we can do the necessary research to obtain an answer as we do not keep all our Vendor catalogs, styles, fonts, with us on the Production floor. Thanks for your consideration.